Happy Pet Products

Based in Leicestershire, Happy Pet Products design, manufacture and distribute their own range of pet products to a worldwide customer base.

With over 40 years of experience of international pet trade, Happy Pet Products provide everything in pet products, including toys, treats, bedding, housing, travel gear, collars, leads, clothing, food supplements, grooming products, hygiene products and much more.

Selling through their sales team on the road, EDI, fax, and telephone, Happy Pet Products take thousands of orders a month with up to 1500 lines per order. Happy Pet began using OrderWise in May 2014. We spoke to Andrew Ewens, Inventory Controller at Happy Pet Products, who took time out of his busy schedule to talk to us about his experience using OrderWise and how it has helped Happy Pet to improve their daily operations.

One area in particular that was causing Happy Pet Products problems was the impracticality of the sales order processing. With the company taking large volumes of orders, Andrew explained how entering these orders on their old system became a real struggle.

With OrderWise able to offer Happy Pet their ideal software solution, the decision was made in early 2014 to introduce OrderWise into the business. Andrew stated how impressed he was with the whole implementation process and how the expert knowledge of the OrderWise trainers enabled Happy Pet to tailor the system to work in the best way suited to how their business operates on a daily basis.

“It was very logical and straight forward, as our understanding developed we could quickly see the way the information was populated could be changed, which for us that was great, you weren’t tied into “Set it up like this, this is how you must use it” – there’s no set way of using the system and the trainers worked with us to find the most logical way for us to work with OrderWise and our data.”

By using OrderWise, Happy Pet Products has seen a dramatic improvement in the overall efficiency of their operation. One area in particular where Andrew has noticed OrderWise has really made a difference is the speed at which information is now transferred through their EDI.

“It’s delivering efficiencies on a daily basis to us and that’s very easy to see, for instance the EDI imports used to take 3-4 hours to appear on our old system, with OrderWise it’s a matter of two minutes – we can now be picking those orders pretty much the minute we start work in the morning whereas previously we had to wait until nearly the afternoon, so we’ve gained half a day.”

As well as greater business visibility within OrderWise, Andrew gave credit to the reporting facilities that enable him to get the information he needs out of the system quicker and easier than he was able to on Happy Pet’s previous system.

“KPI Dashboards are very useful for monitoring the performance of the team and getting data out of the system is very straight forward with the standard reports – I’m doing between 10 and 20 exports a day from OrderWise into Excel and I used to spend hours every day putting various bits of data together to get the information I needed whereas now it’s so much quicker.”

First Class Support

Andrew also mentioned how Happy Pet was pleased with the level of care and expert advice that is offered by the OrderWise Support Team, no matter how urgent or complicated the issue.

“The support is first class, can’t fault that at all – the staff are always very prompt, courteous and will even help with the silly questions that come up from time to time.”