Aldridge Security

Customer success story 

Discover how Aldridge Security is driving operations with the power of Orderwise.

aldridge security

Implementing Orderwise

In an era where efficiency and speed are paramount, Aldridge Security, the UK's leading supplier of security products, has embraced innovation to stay ahead. Catering to over 10,000 customers, predominantly tradespeople requiring everything from lock components to full safes, Aldridge Security faced the evolving demands of a market seeking faster and more efficient services. 

The answer? Orderwise: A solution that equips Aldridge Security with the tools for success.

Aldridge Security

Watch the system in action

We visited Aldridge Security's headquarters where their experts shared insights on the company's evolution into a streamlined, multi-faceted operation.

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Impressive statistic 60%

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Impressive statistic 60%

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Customer service and operational excellence 

Aldridge Security's switch to Orderwise marked real a turning point for the business. Their previous approach to customer service, especially in handling returns, included navigating a maze of third party systems. Orderwise streamlined this into a seamless, integrated process. 

Ecommerce took a leap forward as well. Before, updating the website with product changes was a manual, time-intensive task. With Orderwise, these updates became automatic, reflecting on the website in real-time. This advancement meant that the team could focus more on providing quality customer service rather than getting held back in the issues of daily website maintenance.

Aldridge Security
Aldridge Security

Streamlined distribution and inventory control

Distribution and inventory management, critical components in Aldridge’s operations, saw a drastic transformation after implementing Orderwise. The previous system frequently resulted in work extending beyond the 8PM cutoff, leading to logistical challenges and excessive staff overtime. Orderwise introduced a new level of efficiency, enabling operations to conclude within the set hours, much to the relief of both staff and carriers. 

When it came to inventory management, the challenge of managing a diverse range of over 25,000 products was daunting. With Orderwise, this once complex task turned into a manageable one. Full visibility and control over every stock item meant that managing vast resources became less about guesswork and more about strategic planning.