Customer Success

Here to help your 
business at every stage.

business decisions technology

A team to assist your growth

Here at Orderwise, we understand that your business is constantly evolving. To help however we can, our customer success team is available to discuss your business requirements at every stage, to search for continued ways to ensure your business works to its highest potential.

Seeking out new opportunities, enhancing operations and looking for more efficient and productive ways of working is an Orderwise specialty, and we like to extend that expertise to every one of our customers as you grow or evolve your businesses.

support and layouts

Ongoing and dedicated support

Whether you’re searching for adjustments to your operations and software, advice on optimising the use of your current solution, or identifying additional software features to boost your efficiency and savings, we’ll deliver valuable guidance to help your business meet its next challenge.

  • Scale up with additional modules, features and hardware at any time.
  • Receive in-depth advice on how to meet your specific evolving company needs.
  • Available for on-site review visits, advice on software expansion and custom development requests.

Use our reports and layouts team for enhanced insight

Need some extra business insight? Although Orderwise boasts 200+ reports as standard, our reports and layouts team is on-hand to assist with the creation of any bespoke documentation styles, reports, alerts and queries.

  • Use the in-system wizard for simple reports and the reports and layouts team for complex creation
  • Use enhanced BI Alerts and Marketing Queries to get the information you need from your data
  • Get expert assistance with the creation of reports and new document layouts, built to your specific business requirements
  • Receive ongoing guidance from our specialist support team whenever you need them

Having the Orderwise team visit the warehouse was a game-changer for us, especially given it was just before the lockdown, as our online orders were about to shoot up so quickly. It made our warehouse operate even more efficiently at the best possible time. 

Andy Hughes, Finisterre
Orderwise customer finisterre

"Orderwise is always very responsive, they certainly care about what's happening and are keen to resolve problems and work with us. We feel that there is a genuine desire there to be a long-term partner with the business."

Paul Kraftman, Gift Universe
orderwise customer gift universe

"The transparency and the way the package was sold definitely appealed to me, the fact it was a modular system where we could decide how much or how little we wanted to go for - and it was a great price, I like the way you owned the software  and you just adjust your licenses when you need to expand for more people."

David Gowling, DMS Flooring Supplies
dms flooring

Interested in learning more?

Speak to our team.