Prior to using OrderWise, Hunkydory was heavily reliant on manual processes to manage all of their daily operations. Stock levels for their three websites were controlled from the Magento back office suite, with Excel spreadsheets used to manage Purchasing. This way of working was not only incredibly time-consuming, but also left Hunkydory open to human error as information was manually transferred.
“The primary reason for acquiring a new system was to get accurate control over our stock. We didn’t have an accurate picture of what stock levels we had, which caused problems with back orders and made everything quite messy with order entry, so we wanted a stock management system that would give us that accuracy and be able to integrate well with our online sales channels.”