Case study
Agrigem
From garage start-up to leading amenity supplier, discover how Agrigem cut thousands in operational costs with the power of Orderwise.
Agrigem
Customer success story
How Agrigem simplified operations and grew turnover by 80%, scaling from startup to £20 million with Orderwise.
Founded | Employees | Sector | Customers |
Agrigem built a loyal customer base by combining expert advice with reliable service. Today, their 250,000+ customers rely on them for solutions, not just products.
Challenges
Overwhelmed by manual processes and paperwork
Limited real-time stock visibility and tracking
Existing systems (Magento and Xero) unable to scale
Why Orderwise
Warehouse-first system that prioritises efficiency
One fully connected system across departments
Real-time data, alerts and seamless automation
ROI
£100,000s saved through automation
103% rise in order volumes with only 40% more staff
1,400 hours saved annually on despatch alone
You just don’t need to think with Orderwise. It takes the thinking away and instead you just ‘do’.
Dave Best, Operations Director
Growing into an industry leader
Agrigem launched in 2013 as a garage start-up. Today, they operate from a 10,000 sq ft facility, supporting over 250,000 professionals across horticulture, equine, forestry, sports, and amenity industries. Renowned for their expertise and reliable service, Agrigem has become a trusted supplier and advisor in amenity products throughout the UK and Ireland.
“We've tripled our employee counts and quadrupled our turnover since 2013.”
Operational challenges emerge
Rapid growth uncovered significant operational gaps. Reliance on manual paperwork, disconnected systems like Magento and Xero, and a lack of real-time visibility caused bottlenecks and inefficiencies. Orders piled up, manual tasks multiplied, and scalability became increasingly difficult.
“Before Orderwise we were losing visibility of everything and didn’t have any real-time tracking or order status.”
Finding the right fit
Agrigem needed a solution as agile as their business, leading them to Orderwise. With its warehouse-first design, Orderwise streamlined operations, enabling consistency across every sales channel, seamless automation and full visibility from order to dispatch. Multiple fragmented platforms were replaced by one cohesive, integrated system.
It's the heart of the business. We’ve automated nearly everything within an inch of its life.
Dave Best, Operations Director
Proven results
Since implementing Orderwise in 2019, Agrigem has seen:
✅ 80% increase in turnover since implementation
✅ 103% rise in order volumes with only 40% more staff
✅ 1,400 hours saved annually on dispatch
✅ £100,000s saved through automation
✅ 99.99% average pick accuracy
“As we continue to grow, the ROI from Orderwise just gets exponentially larger.”
It’s not just operational improvement, it’s confidence. The team knows the system will flag errors before they happen, whether it’s a low-margin order or a sudden stock switch.
Looking ahead
With a move to Orderwise Cloud now underway, Agrigem is building for the future - embracing smarter tools, deeper integration and the agility to scale even further. From further streamlining daily operations to unlocking new opportunities, they’re not just keeping up with growth - they’re leading it.
