Founded | Employees | Sector |
Built on quality and reliability, PROCare is a leading wet room, adapted bathroom and kitchen specialist, trusted nationwide to deliver full solutions that help people live safely at home.
Challenges
Reliance on manual orders and paper picking
Inefficient warehouse operations leading to delays
Legacy systems (Sage 50) unable to support growth
Why Orderwise
Advanced stock management with location codes and walk routes
Flexible pricing tools to handle complex requirements
Scalable system supporting growth with extra admin
ROI
99% pick accuracy achieved with handheld scanners
200%+ increase in daily orders processed (50 → 150+)
Expanded warehouse capacity to 75,000 sq. ft.
Orderwise just works - the prompts, the accuracy, the flexibility. It gives us the control we need to manage growth effectively.
Adam Balmer - IT Manager
From small beginnings to national supplier
Launched in 2001 with a focus on shower trays, PROCare has grown into one of the UK’s leading manufacturers and distributors of wet rooms, accessible bathrooms and adaptive kitchens. From a small office and 20 staff, the business now operates over 75,000 sq. ft. of warehouse space with 100 staff. Today, PROCare is a trusted partner to housing associations, local authorities and contractors nationwide.
“Before Orderwise, processing 50 orders in a day was time consuming. Now we’re regularly doing 150+ and handling far more products, all thanks to Orderwise keeping us efficient.”
Barriers to scaling
As PROCare grew, its legacy systems couldn’t keep up. Manual order processing and Sage 50 worked early on, but scaling required a connected system with greater visibility and control.
“Before Orderwise orders were done manually, booking them into Sage and picking by memory. It worked when we were small, but growth made inefficiencies inevitable.”
Now, every bathroom order is picked, labelled and tracked individually. That’s vital for keeping contractors and customers happy.
Adam Balmer - IT Manager
Proven results
Since implementing Orderwise, PROCare has seen:
✅ 99% pick accuracy across warehouse operations
✅ 200%+ increase in daily orders processed (from ~50 to 150+)
✅ Significant growth in online self-service orders via the Trade Portal
✅ Expanded warehouse capacity to 75,000 sq. ft. to support continued growth
“Our picking errors are so low that even ISO auditors don’t believe us - we’re at around 99% success on the pick rate.”
Looking ahead
PROCare continues to build for the future with new modules and smarter processes. By integrating its acquired supplier into Orderwise and rolling out the Rebate functionality the business is set to strengthen financial reporting and drive even greater efficiencies. With growing presence in the South of England and room to scale warehouse operations further, PROCare is not just keeping up with demand, they’re staying ahead of it.