Step by step implementation with Orderwise
KICK-OFF
Understanding your business, aligning teams, defining scope and shaping the project roadmap.
IMPLEMENTATION
Configuring the system, mapping processes, data preparation and training your team.
LAUNCH
Carefully managed go-live with your consultants and project team on hand.
SUPPORT
Ongoing help, optimisation and dedicated teams to ensure value long after launch.
Frequently asked questions
What happens once we move forward with Orderwise?
After sign-off, you’re introduced to your dedicated project team, timelines are agreed and we begin shaping your implementation, either following our structured Reference plan or a fully tailored Time & Materials approach.
What should we expect during implementation?
Implementation is a collaborative build phase where we configure your system, train your team and test real scenarios together to ensure everything works exactly as your business needs.
What does a typical go-live look like?
Go-live is a guided transition with hands-on support from our team. We run practice launches beforehand, and during the switch-over we work closely with you, onsite or remotely, to resolve issues quickly and keep operations running smoothly.
What support is available after launch?
Once you’re live, our multi-tiered support team and your Customer Account Manager continue to assist with day-to-day queries, guidance, and ongoing optimisation so you keep getting value from Orderwise.
What is Flex-Serivces and why do customers choose it?
Flex-Services is an ongoing optimisation package that gives you a dedicated Customer Success Representative and fast-tracked access to consultancy, configuration, customisation, and training services, helping your system evolve as your business grows.
What happens if our project timeline needs to change or we experience delays?
If your timeline needs adjusting, we’ll work with you to find the next suitable slot and minimise disruption. Regular check-ins throughout the project help us spot risks early and keep everything on track.
ERP implementation that's
tried, tested and trusted by 1,000+ users
"Orderwise provided the project management that we required to walk us through the whole process. It was very clear to us that we were unable to have any non-trading days due to implementation and Orderwise provided the plans, infrastructure and expertise to make sure that this was the case."
"Training on site at Orderwise premises for a handful of us was great and then obviously we had training back over at this end for the people in the sales office, which again was excellent. Implementation go live day was great too, we had people on site for that so the whole process was all well managed."
"I'd definitely recommended a remote implementation. For the go-live, the Orderwise team were there on the phones, screen sharing and showing us step by step. It was great for the team, they could see it working."
