Finisterre

Implementing OrderWise

As the number of orders Finisterre processed steadily increased, especially during seasonal peaks, there was no way to cope with the volume using manual methods. Finisterre needed a fresh approach to continue operations and deliver orders to their customers efficiently and accurately.

Watch the system in action

In this Wise Talks, our Head of Customer Success, Megan Crossman, spoke to Andy Hughes, Finance Director at Finisterre, about how the business evolved since implementing Orderwise.

200% + increase

in sales growth

90 day returns

offered to customers.

100% surge

for online sales

Real-time visibility

of all activity across the business

50% faster

completing operational tasks.

Customer Experience

maximised with faster response times to orders and enquiries.

The omni-channel experience

With custom development from OrderWise, Finisterre has increased its offerings to include services like gift cards, free delivery, and special product bundles from its integrated Shopify online store that connects with its central OrderWise solution.

“Online is an extension of our stores, and our stores are an extension of online, so it’s vital for us to create that one omni-channel experience.”