Reducing costs and enhancing customer service with courier management system integration
When working with external third-parties to ensure the best possible...
If your business despatches a lot of deliveries via courier services, then you’ll already know the extent of the work and time involved in manually organising details and rekeying vital order information such as delivery addresses and consignment numbers to ensure the relevant couriers are provided with this key information correctly.
On top of this time-consuming exercise for companies that process reasonable volumes of orders, having to rekey details into external courier systems means errors can often be made during transposition.
With integration to over 40 courier services already, OrderWise provides an effective solution by automatically generating consignment numbers based on despatch history, passing this information directly to courier software and recording these details against the relevant transactions.
This streamlined process provides accurate, clearly visible information and vastly improves despatch efficiency. Through saving time and eliminating the need to rekey information, order handling capabilities can be increased, errors reduced and customer satisfaction enhanced through the fast and accurate fulfilment of orders.
For companies selling via online channels such as an OrderWise Website or third party websites and marketplaces integrated with OrderWise, there are further benefits to be gained from our Courier Integration functionality. Consignment and tracking information can be passed back to the online channel to provide customers with full despatch visibility and high service levels.
Now extending the list of courier integrations available, this month’s OrderWise release sees integration with the P2P Trak Pak courier service added.
P2P are an independent distribution provider dedicated to eCommerce and they cover over 200 countries and territories. In making deliveries across the world, the P2P Trak Pak service links to a range of local ‘final mile’ delivery partners with which end-consumers are familiar and comfortable. Now, OrderWise users who utilise the P2P Trak Pak service can benefit from this new integration which covers both domestic and international deliveries, ensuring a comprehensive fulfilment service for customers both at home or abroad.
Existing users can contact the client services team for more information about OrderWise Courier Integration.
To discuss your requirements in more detail contact us on 01522 704083.
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