How to keep your IT costs predictable all year

Budgeting for IT and operational services can be a nightmare. 

One month, you barely spend anything. The next, an unexpected system tweak or urgent support request blows your budget out of the water. For many businesses, this unpredictability makes it difficult to plan ahead. But it doesn’t have to be this way. Flex-Services offers a simpler, smarter way to manage service costs, giving you the support you need without financial surprises.

The problem with unpredictable IT spend

IT and software services aren’t just one-off costs, they’re ongoing. Whether it’s consultancy, customisation or troubleshooting, most businesses need some level of support throughout the year.

The issue? If you’re handling each service request individually, costs quickly add up.

One of our customers spent over £30,000 on 41 separate service requests in a single year before switching to Flex-Services. Each request needed internal approval, creating delays and extra admin. Another business made 17 individual requests, spending nearly £7,000 in ad-hoc service fees.

This kind of reactive spending makes budgeting unpredictable, forcing businesses to choose between delaying necessary work or overspending.

How Flex-Services brings control and consistency

With Flex-Services, there’s no more guessing how much you’ll need to spend on IT support. Instead of unpredictable one-off payments, you get a prepaid annual subscription, with service points you can use across a wide range of professional services.

• Budget certainty – No surprise invoices. Your service spend is planned for the year.
• Faster service – No more waiting for approvals; requests are handled as soon as you need them.
• Flexibility – Use your points for consultancy, training, reports, configurations, and more.
• One dedicated contact – A single Customer Success Representative helps you access services quickly and efficiently.

Why businesses are making the switch

For many companies, predictability isn’t just about cost, it’s about efficiency.

“The Flex-Service approach allows our business to spread the costs of additional services throughout the year and helps me budget for IT spend.” – Senior ERP Analyst, Tutti Bambini

With Flex-Services, businesses can plan ahead, access the support they need, and avoid unexpected costs. And with priority access, they also resolve issues faster, keeping operations running smoothly.

Take control of your IT budget

Instead of dealing with fluctuating costs and approval delays, Flex-Services lets you plan ahead and focus on growth. Want to see how it could work for your business? Speak to your account manager directly or get in touch below. New to Orderwise? Let's chat!