How on-demand service access gives your business a competitive edge

In business, speed matters. Whether it’s resolving an issue, making a system tweak or getting expert advice, waiting too long for support can slow you down.

But if every service request means raising a purchase order, waiting for approvals and juggling budgets, those delays start to cost more than just time. That’s why many of our customers are switching to Flex-Services - giving them on-demand access to the expertise they need, without the hassle.

The problem with traditional service requests

For businesses relying on one-off service requests, there are a few common challenges:

• Delays due to approvals – Every request means paperwork, approvals and budget sign-offs.
• Unpredictable costs – IT budgets get thrown off track by unexpected service needs.
• Slower problem resolution – Urgent issues take longer to fix if requests get stuck in admin.

One of our customers spent over £30,000 on 41 individual service requests in a year before switching to Flex-Services. That’s 41 separate purchase approvals, invoices and admin tasks, all before work could even start.

Another business made 17 ad-hoc requests in a year, adding up to nearly £7,000 in costs. That’s a lot of inefficiency for things that could have been handled faster with a simple, prepaid service plan.

Why Flex-Services gives you a competitive edge

Flex-Services removes the barriers to getting things done. Instead of raising new requests every time you need support, you prepay for service points, which you can use whenever you need them.

• 🚀 Faster response times – Flex-Services customers get priority access to professional services.
• 📊 Predictable costs – No more unexpected invoices, budgeting is simple and planned.
• 📞 One dedicated contact – No chasing different teams, just a single point of contact who understands your business.
• ⚙ Flexibility across multiple services – Use your points for consultancy, training, system customisations, reporting and more.

When you remove the friction of approvals and cost unpredictability, your business can move faster, adapt quicker and stay ahead.

Real businesses, real impact

“The Flex-Services model really works for our business as it allows us to have regular contact with our dedicated account manager, who knows our business, for tailored advice on solutions to problems that meet our specific needs. These solutions can be implemented quickly as Flex customers are prioritised, and internally, we don’t waste time having to raise purchase requests and gain additional approval.” – Senior ERP Analyst, Tutti Bambini

For businesses that value efficiency and agility, Flex-Services removes the blockers and keeps things moving. 

Stay ahead with smarter service access

Business challenges don’t wait for purchase approvals. With Flex-Services, neither do you. Want to see how it could work for your business? Talk to your account manager directly or get in touch below. New to Orderwise? Let's chat!