The best order tracking software for your business
Today, ensuring that you provide the best customer service and the most streamlined service possible has never been so crucial to stay ahead in a competitive, multi-channel market. The key? Ensuring you have the best order tracking software for your business.
While many shops have been forced to close their doors over the last 18-months, consumer demand has remained strong with many retailers embarking on the world of multi-channel ecommerce to achieve their sales and sustain revenue.
Although in Signifyd’s State of Ecommerce Report 2021 a survey discovered 73% of consumers tried new ways of shopping due to the pandemic, which they are likely to stick with, only 15% of consumers were happy with their online shopping experience.
The demand is here, but a premium customer experience isn’t with issues such as overselling, being understocked, faults with goods and late deliveries due to organisations not having the best order tracking software for their business.
Discover the best order tracking software for your business, and stay ahead of your competitors, retain your customers and protect your revenue.
What is order tracking software?
Order tracking software, also referred to as an order management system, is a solution that manages the processing of your order and sales transactions.
What is the best order tracking software for your business?
The functionality and capabilities that you require for your business will completely depend on your size, sales platforms, industry and your business goals as an individual.
The best order tracking software for your business will be a system that allows you to process all your sales and orders as accurately and quickly as possible across all your platforms. It will also need to report this data, in real-time to your warehouse, back-end accounts team, suppliers and any external support providers you use such as third-party logistics companies or couriers.
Are there other features to support my business?
The best order tracking software for your business will offer additional functionality and features to streamline all operations across your entire organisation.
When deciding on the best order tracking software for your business, key features should include:
Customer Relationship Management – achieve optimal visibility on your customers’ buying behaviour and track interactions to improve their experience.
Purchasing – eliminate the risk of overselling and accurately calculate product landed costs.
Stock Control – reduce errors and manual labour while improving the accuracy of your stock management and utilise total stock traceability.
Business Intelligence – access your data quickly and securely to analyse progress and improve forecasting.
Marketing – Utilise this quality and error-free data to increase lead generation and create more targeted campaigns.
OrderWise Order Tracking Software
OrderWise offers a centralised and integrated system providing complete visibility on order fulfilment. As the best order tracking software for your business, our solution also tracks this across different sales channels as well as allowing you to make any order amendments for individual customers meaning it streamlines the most profitable aspects of your business.
The synchronicity of order data is automated across your business, enabling your team to speed up supply chain processes, and ensuring the fastest delivery for your customers.
With the best order tracking software for your business, you’ll have instant access to your customers’ purchase history and data purchasing behaviour, in addition to full stock availability, you can create targeted recommendations for your customers, maximising your sales and enquiries.
Whether your market is B2B or B2C, and whether your main sales channel is online or instore, OrderWise order tracking software will ensure your customers are receiving the best possible service. You can also expect to see enhanced staff satisfaction, thanks to the OrderWise system’s overall ease of use as the best order tracking software for your business.
Find out more
If you want to learn about the OrderWise experience first-hand from a company that has implemented it to manage their order tracking, then read Happy Pet Product’s full case study.
“Previously, we were having to manually adjust all our stock components every time we built something and that was probably several hundred transactions every day that somebody was keying, now it can be done with a click of a button.”
Learn more about why OrderWise is the best order tracking software for your business and understand in-depth the features you could be utilising here.