A simple guide to support Orderwise users
Comprehensive support resources for Orderwise users
Getting the full benefits out of a business software system relies on having the right support resources at your fingertips. At Orderwise, we are committed to ensuring every user has access to a wide range of tools and assistance to help them make the most of their system.
The Orderwise Support Portal
The Orderwise Support Portal is a central hub for all your support needs. Designed with convenience in mind, it provides access to a vast and continually updated library of resources, including:
- Knowledge Base Articles
- User Guides
- Online Store User Guides
- Informative Videos
Beyond these resources, the portal enables users to:
- Submit and track support requests
- Respond to updates directly
The Support Portal is a one-stop resource for guidance, solutions, and tips to help you maximise your system’s capabilities.
On-demand help at your fingertips
For quick answers, the Orderwise Help Guide is available directly within the software. Simply press F1, and the guide will open to the relevant page for the area of the system you're viewing. This makes it easy to access detailed, practical information when you need it most.
Dedicated support when you need it
While the Support Portal and Help Guide are invaluable tools, they’re backed by our specialist Support Team, who are always on hand to provide expert advice and assistance. Whether it’s a query about your system or help resolving an issue, our team is here to ensure you get the support you need.
For all your support needs, simply log in to the Orderwise Support Portal or press F1 for instant guidance.