Multi-Channel Software

The best multi-channel software for a truly connected ecommerce solution

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OrderWise Multi-Channel Software

Unite your sales channels with multi-channel software to perfect your retail strategy

As B2C and B2B consumers expect to buy products in-store, over the phone, online or from sales representatives on the ground, it’s more important than ever to provide an interconnected service with multi-channel software.

Using OrderWise’s nationally recognised Multi-Channel Software, unites your eCommerce websites, online marketplaces and retail stores to provide multiple purchasing options for customers, all from our all-in-one solution.

Achieve end-to-end stock visibility across locations, whether it’s in the warehouse, another branch or your supply chain. Moreover, easily cater for the transition of stock for each season, even during heightened retail demands like Black Friday and Christmas.

With OrderWise, you will have the right items, in the right quantity and at the right opportunity to maximise fulfilment capabilities and maintain high customer satisfaction. Be confident in your fast and accurate shipping, and easily keep your customers well informed, putting you in power to deliver a service for the future.

Buying flexibly
Aligning sales channels
Stock intelligence
Keep orders coming in wherever you are

Buying flexibly

Cater to your customers wherever they make their purchase by using a traditional till point or mobile tablet to process orders. With OrderWise’s multi-channel software, customers can easily buy products in-store, reserve them for collection elsewhere or have them delivered to a designated address.

Provide perfect service for your customers by utilising cross-platform capabilities for loyalty points and gift cards within your solution. Furthermore, make the returns process simple and fast with scannable and printable barcode technology that links across your channels. Integrating Mobile WMS for Android into the returns process, as well as outgoing sales operations, you can increase your throughput and accuracy and improve the experience for your team and your customers.

 

Let customers do business down multiple avenues

Aligning sales channels

Integrate your supply chain, website, online marketplaces, physical stores, distribution centres and sales from on-the-ground representatives into one central system.

OrderWise is compatible with 50+ ecommerce platforms including Magento, Shopify, WooCommerce and OrderWise Online Store and Trade Portal, as well as marketplaces including eBay and Amazon.

 

Know your stock and customer requirements

Stock intelligence

Gain unrivalled stock intelligence to eliminate the risk of overselling and easily replenish your stock through purchase deliveries, stock transfers and distribution from a central warehouse.

On top of this, utilise data to effortlessly scale up during peak seasons and hit those all-important targets around the clock.

For greater control of your delivery services, our software also offers 60+ integrations with parcel and pallet couriers, so you can decide on the best couriers for your products and keep your customers in the loop.

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Talk to a member of the OrderWise team today about OrderWise multi-channel Software

OrderWise for your industry

Wholesale Distribution

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Merchant and Trade Counter

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Retail

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Food and Beverage

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Apparel and Footwear

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Wholesale Distribution

OrderWise was built for wholesale distribution customers three decades ago and continues to be the leading choice in software for this industry.

Using OrderWise, you will become the driver behind a fully-fledged warehouse operation with end-to-end visibility of your supply chain, stock and profit margins from one central hub. Watch your workforce harness the power of barcode-scanning technology and manage your finances, reporting and overall sales using one integrated solution.

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Warehouse & Distribution

Merchant and Trade Counter

At OrderWise, we know merchant traders have their work cut out for them. That’s why our specialist software was built three decades ago to help businesses in this industry achieve customer excellence.

By sharing data across platforms as part of a multi-channel solution, you can make sales online, over the phone, through a sales representative or in branch, allowing your customers to choose how they do business with you.

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Retail

To keep up with raised customer expectations, retailers need to create a seamless multi-channel shopping experience and a functional back-end operation; setting the foundations for a profitable business.

Using OrderWise, you will unite your websites, online marketplaces, stores and sales to meet the requirements of tomorrow’s customer and become an industry leader.

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Retail

Food and Beverage

Whether you’re running a manufacturing or trading operation, OrderWise is experienced in building cost-effective solutions to manage expiry dates, batch numbers and storage temperatures within a food and beverage environment.

Our software allows the controlled handling of multiple weights, volumes and packages at any one time to speed up processes and provide complete operational fulfilment.

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Food and Drink Industry

Apparel and Footwear

Keeping up with fashion trends can bring operational headaches in the apparel and footwear industry, but that doesn’t mean it should be taxing work.

With an OrderWise solution, complete with multi-channel software, you can keep on top of seasonal transitions and peaks, manage promotions, track competitor prices and control your supply chain from one cross-platform solution that’s suitable for both B2C and B2B traders.

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Apparel

Key features

EPOS

Store EPOS

Benefit from an EPOS solution to manage your stores and process transactions in a range of payment methods including gift cards and loyalty points

Ecommerce Integration

Ecommerce Integration

Automate online trading and eliminate overselling by integrating your existing websites and online marketplaces, including Amazon and eBay

Ecommerce Website

Ecommerce Websites

Built-to-sell retail websites including click-and-collect order handling, personalised promotions and loyalty point management

Sales

Sales Order Processing

One central location for processing the sales orders you receive across multiple channels, with the tools you need to maximise average order value

Stock Management

Stock Control

Maximise sales opportunities with complete and accurate stock visibility across each one of your stores, online sales channels, offices and warehouses

Purchasing

Purchasing

Easily identify stock demand for each location and avoid losing sales by accurately forecasting for busy seasons such as Christmas and Black Friday

Warehouse Management

Warehouse Management

Streamline goods in processing, reduce the cost of returns handling and increase the speed of order and store fulfilment for a happy customer-base

Courier Integration

Courier Integration

Eliminate the manual rekeying of online orders with integration to 60+ popular courier platforms including Royal Mail, DPD and FedEx

Business Intelligence

Business Intelligence

Gain unparalleled insight into sales performance and use this information to target the right customers and boost order value

What is Omnichannel

What is Multi-Channel Software?

Multi-channel is a cross-content strategy that keeps customers connected, regardless of which channel they choose to do business with you. It allows your customers to start their journey on one channel and complete it through another, such as buying a product online, collecting it in-store and returning it directly to the warehouse. But don’t just take our word for it, see how we compare.

It’s about transferring a customer’s data across channels at every interaction, allowing them to smoothly travel through every point of communication with your business.

30 years’ experience, 1000+ customers

There are over 2,000,000 reasons to choose OrderWise eCommerce solutions. With 30 years of experience in providing software solutions to businesses like yours and over 200 experts working from our purpose-built head office, you can be confident when dealing with OrderWise that our software, experience and expertise will directly benefit your business.

That’s why over 1000 customers trust and stay with OrderWise, with over 150 more joining us each year.

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What our customers say…

“

Obviously the eCommerce sessions are crucial, we’ve got 28 sales channels so being able to keep an eye on them altogether and all at the same time is very useful – something that we also never had the ability to do before was control our Amazon FBA shipments and tracking there, so that’s been wonderful.

Mark Turner, PJA Distribution
Operations Manager

“

As an online, multi-store retailer, OrderWise allows us to successfully trade on multiple channels with the efficiency and stock visibility that the business requires.

Paul Evans, Choice Shops Ltd
Network Manager

“

The website is now fully integrated with OrderWise. A customer orders online and the order is being picked 10 minutes later. Nobody touches it in between that. It’s simply imported as a standard OrderWise order and the despatch tracking information is updated on the website minutes later. The potential is limitless.

Ian Shay, L&S Engineers
Commercial Director
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Watch the Gift Universe video case study

Here, Paul Kraftman, Chief Executive of Gift Universe, and other key members of the Gift Universe team, tell us how they streamlined operations across the business by using an end-to-end multi-channel software solution implementing by OrderWise in 2017.

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Brochure

OrderWise Solutions

OrderWise software provides all-in-one ERP and WMS that is scalable and fully integrated. Build a solution that’s moulded to meet your exact business requirements and drive end-to-end efficiency with an OrderWise solution that grows alongside your business.

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OrderWise Ecommerce Integrations

Brochure

Ecommerce Integration

If your business is looking to manage multiple websites and online sales channels from one central hub, OrderWise Ecommerce Integration is the answer. Automatically import orders as they’re received and keep stock levels updated to prevent overselling.

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OrderWise Amazon Integration Brochure

Brochure

Amazon Integration

For many ecommerce businesses, selling products through Amazon is a staple part of trading. OrderWise Amazon Marketplace Integration provides your business with the tools to keep stock levels updated automatically and seamlessly handle large volumes of orders.

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OrderWise CRM Brochure

Brochure

CRM

Building and maintaining strong relationships with your customer base is important for a successful business. OrderWise CRM Software provides the perfect solution to maintain positive customer relationships and target the right customers and prospects when required.

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White Paper

5 tips to build a successful multi-channel business

Selling across multiple platforms can help your business target different markets effectively in order to maximise sales. However, it also requires additional management and operational planning. Explore our tips for building a successful business with multi-channel software today.

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White Paper

How to improve your sports and leisure business

With higher demand for sporting goods and the expansion in online shopping, there are increasing opportunities for manufacturers, wholesalers and retailers alike. However, there are also many challenges.

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  • Over 30 years experience

    Implementing software solutions for our customers across multiple sectors

  • 1000+ customers who trust us

    With 150+ customers joining us each year

  • 600+ new features

    We introduce over 600 new features and functionality improvements each year

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