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Building the next era of customer support with AI

ai at orderwise
AI is everywhere. It’s changing industries, reshaping customer expectations, and driving innovation. 

At Orderwise, we’re not just watching from the sidelines, we’re actively developing AI-driven enhancements to make our customer support smarter, faster and more proactive.

The role of AI in smarter support

We see AI as a powerful tool to improve customer experiences, and we’re exploring how it can deliver real value in key areas:

  • Enhancing triaging and automation: AI-driven tools will help to prioritise support queries based on urgency and complexity, ensuring critical issues are addressed first while routine questions get instant responses.
  • Enabling predictive issue prevention: Advanced analytics will help to flag potential problems before they escalate, keeping operations running smoothly.
  • Optimising knowledge base content: AI will refine and suggests improvements to documentation, ensuring businesses have access to clearer, more relevant support materials.

AI isn’t a replacement for our customer service, it’s an enhancement. That’s why we’re developing it in a way that strengthens, rather than replaces, the expertise of our support team.

AI with a purpose

For businesses managing complex supply chains, reliable support is critical. That’s why we’re taking a thoughtful approach to AI, exploring its capabilities, testing its impact and ensuring it delivers meaningful improvements for the businesses we support.

When fully implemented, AI could help:

  • Speed up issue resolution, keeping operations on track.
  • Make support more personalised, adapting to business needs.
  • Proactively solve problems, preventing downtime before it happens.

While AI will play a key role in the future of support, it’s our people who make the real difference. Their expertise, industry knowledge and commitment to exceptional service will always be at the heart of Orderwise.

What's next?

We’re actively developing AI-driven enhancements to our support services, and while we’re still in the early stages, we’re excited about what’s ahead. At Orderwise, we embrace innovation with purpose, always focused on delivering solutions that help businesses grow, thrive and succeed.