What our customers say…
The support is very good, it’s a proper software company. OrderWise are there when you need them. We’re on the basic support package but they’re always back to me within an hour or two. If I flag an email as ‘urgent’, if there’s a customer order waiting for example, they’re back to me within half an hour.
Truthfully, the support is really good. For answering questions on things, I’m not sure on, picking up our tickets, it’s really good. My Account Manager, James Richardson, is always responsive with questions I have, and both the first and second-line teams will get things dealt with that need urgently sorting. So, no complaints at all on that side of things, getting in touch with someone for help is always really easy.