Our ethos is to put our customers first – that’s why we provide six months of complimentary support as standard from the moment your software is installed. Our expert support team is based in-house here in the UK to provide first-class telephone and online remote support, with expertise based on a minimum of three months intensive OrderWise software training.
- Access help wherever you need it by calling, emailing or clicking within OrderWise for fast software assistance.
- Receive the first six months of support with your OrderWise software package and have the opportunity to renew annually for the level of support you require.
- Our service-level agreement guarantees you a quick response, so you can get on with what you do best rather than waiting on the phone.
- Have complete peace of mind that your business is supported as you grow.
What our customers say…
The ongoing support is good and responsive, and the ability for development of the software to be customer-led is great. Just as OrderWise was recommended to us, in the future we will have no hesitation in recommending OrderWise to our business customers.
The support has been really excellent, exemplary in fact – two or three years before we had OrderWise we had new websites built and the service from the web company was disastrous, which I think made us a little bit wary when procuring a new software system. However the service level that OrderWise has provided has really put a lot of people’s minds at rest, we got that from the initial contact with the OrderWise sales guy and it’s just continued from there.
The support is first class, can’t fault that at all – the staff are always very prompt, courteous and will even help with the silly questions that come up from time to time.
They’re very fast at getting in touch, always happy to connect remotely and show us things – haven’t got a bad word to say to be honest!
From the support side, that’s probably one of OrderWise’s greatest strengths, 100%.
OrderWise has absolutely helped the company overcome the issues we were facing. With our business ever-changing with new regulations and requirements, OrderWise has helped us by supporting system changes and providing us with new functionality for additional reporting.
The support is absolutely great, with them just a phone call away we have no problems at all!
About half way through the project we decided we wanted to go over to the handheld terminals (OrderWise Mobile Warehouse Management Devices) so that we could have barcoding. It was a lengthy process, we’ve got 4500 SKUs and 6000 bin locations that we had to label up but it wasn’t just implementing OrderWise but at the same time adjusting the logistics of the company to suit OrderWise so we could make the most of it – the assistance throughout was excellent, the project team were really helpful and support were always there if we needed it.
The support has been really good, in the beginning when we first moved over to OrderWise and were still getting to grips with everything we were maybe ringing up about three times a day, but now it’s more like once a month!
Ensuring your ROI
Constantly developing our software to future-proof your investment
In total, we commit over £2 million each year into ongoing research, innovation, development and testing, so you receive a first-class service as technology in the world evolves. Our dedicated development and testing team are constantly building on a cutting-edge product, packed with new modules, features and enhancements that meet the ever-changing demands of today’s fast-paced trading environments.
600+ new modules, features, reports and general enhancements added each year.
Decide to receive upgrades annually, quarterly or monthly at renewal, with one-off upgrades also available.
Qualifies for HMRC’s development tax status due to benefiting UK businesses.
Updates to drive performance
Stay up-to-date with the latest software innovations that drive better processes.
Go one step further with custom development available on request, allowing you to get everything your operation requires from OrderWise.
OrderWise’s expert team is available whenever you need them.