Project Management and Implementation

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During the process of selecting and implementing the system we realised it was a chance to look at all of our processes from scratch. So although one of the drivers in the early days was to find a system that could accommodate our existing processes, we ended up re-evaluating pretty much all of our work flows by the time we went live. Over the first year, we refined our methods further to benefit from OrderWise’s capabilities rather than the other way around. That’s something I would advise any business looking at OrderWise as a potential solution – keep an open mind and don’t be afraid to change your processes.

Ian Shay, L&S Engineers
Commercial Director

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It was very logical and straight forward, as our understanding developed we could quickly see the way the information was populated could be changed, which for us that was great, you weren’t tied into “Set it up like this, this is how you must use it” – there’s no set way of using the system and the trainers worked with us to find the most logical way for us to work with OrderWise and our data.

Andrew Ewens, Happy Pet Products
Inventory Controller

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The training really helped, the system is easy to use & implementation was not a painful process.

Alan Lewis, Promotional Handling Ltd
Managing Director

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We made one phone call, booked a demonstration and I think within 48 hours we decided to go ahead with OrderWise, it just worked – it did exactly what we wanted it to do and it just turned out to be a perfect fit.

Andy Marston, Custom Technology Solutions
Director

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Installation and training all went very well, in terms of learning the basic operations it was dead easy. The import processing and test despatching of orders was also very straightforward.

Ben McKechnie, Epicurium
Director

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A lot of my friends have wholesale businesses and they said that going live with a new system is going to take a year or two to get bedded in but I can honestly say within four months we were far, far ahead of where we ever were before with the previous system.

David Gowling, DMS Flooring Supplies
Director

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The OrderWise Project Team gave us all the tools we needed to effectively work to our agreed implementation timetable. This included lifting data from our old system onto OrderWise, thoroughly testing and validating the software and hitting our deadline for transferring over to our new management system.

Eibhlin O’Donnell, Pilatus Pharma
Co-Director

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We explained how we had been working and the problems we had found with a predominantly paper based system. We then spent the next 3 or 4 months putting an action plan in place to overcome all of the issues we had. We then had extensive training for which OrderWise put a very big team up here which allowed us to look at everything from top to bottom, from the girls in the office right out to the shop floor users.

Mark Thomson, Mackays
Financial Accountant

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Training on site at OrderWise premises for a handful of us was great and then obviously we had training back over at this end for the people in the sales office, which again was excellent. Implementation go live day was great too, we had people on site for that so the whole process was all well managed.

Nicola Rand, Hunkydory Crafts
Project Manager

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We basically exported what data we currently had and left it to the guys at OrderWise because we weren’t sure how we needed to get the data into OrderWise so we just followed their lead – the implementation was challenging but the support has been very good so we got over those hurdles.

Mark Turner, PJA Distribution
Operations Manager