Customer Success

Here to help your business at every stage with OrderWise

Customer Success

Our customer success team is here to assist you as your business evolves

Here at OrderWise, we understand that your business is constantly evolving. To help however we can, our customer success team is available to discuss your business requirements at every stage, to search for continued ways to ensure your business works to its highest potential.

Seeking out new opportunities, enhancing operations and looking for more efficient and productive ways of working is an OrderWise speciality, and we like to extend that expertise to every one of our customers as you grow or evolve your businesses.

Whether you’re searching for adjustments to your operations and software, advice on optimising the use of your current solution, or identifying additional software features to boost your efficiency and savings, we’ll deliver valuable guidance to help your business meet its next challenge.

  • Scale up with additional modules, features and hardware at any time
  • Offer in-depth advice on how to meet your specific evolving company needs
  • Available for on-site review visits, advice on software expansion and custom development requests
  • Add new users and functionality in just a few clicks with the OrderWise Online Web Store

What our customers think…

“

Having the OrderWise team visit the warehouse was a game-changer for us, especially given it was just before the lockdown, as our online orders were about to shoot up so quickly. It made our warehouse operate even more efficiently at the best possible time.

Andy Hughes, Finisterre
Finance Director

“

OrderWise is always very responsive, they certainly care about what’s happening and are keen to resolve problems and work with us. We feel that there is a genuine desire there to be a long term partner with the business.

Paul Kraftman, Gift Universe
Chief Executive

“

The transparency and the way the package was sold definitely appealed to me, the fact it was a modular system where we could decide how much or how little we wanted to go for – and it was a great price, I like the way you owned the software and you just adjust your licenses when you need to expand for more people.

David Gowling, DMS Flooring Supplies
Director

“

The support has been really excellent, exemplary in fact – two or three years before we had OrderWise we had new websites built and the service from the web company was disastrous, which I think made us a little bit wary when procuring a new software system. However the service level that OrderWise has provided has really put a lot of people’s minds at rest, we got that from the initial contact with the OrderWise sales guy and it’s just continued from there.

Nicola Rand, Hunkydory Crafts
Project Manager

“

The relationship that we’ve built with OrderWise from day one has been phenomenal and I think that is because of the care and attention that OrderWise gives us.

Chris Perry, A. Perry Ltd
Director
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Use our reports and layouts team for enhanced insight

Need some extra business insight? Although OrderWise boasts 200+ reports as standard, our reports and layouts team is on-hand to assist with the creation of any bespoke documentation styles, reports, alerts and queries.

  • Use the in-system wizard for simple reports and the reports and layouts team for complex creation
  • Use enhanced BI Alerts and Marketing Queries to get the information you need from your data
  • Get expert assistance with the creation of reports and new document layouts, built to your specific business requirements
  • Receive ongoing guidance from our specialist support team whenever you need them

Request a callback

Talk to a member of the OrderWise team today about our customer success services

Book a demo

Whether you’re curious to see how our Business Management Software works or just want to chat to someone about your business requirements – our team are here to start the journey together.

  • Online or in-person

    Choose a time and a place for a demo that suits you

  • Over 30 years experience

    Implementing software solutions for our customers across multiple sectors

  • 1000+ customers who trust us

    With 150+ customers joining us each year

  • 600+ new features

    We introduce over 600 new features and functionality improvements each year