Reducing costs and enhancing customer service with courier integration

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When working with external third-parties to ensure the best possible customer experience, it is vital to have a courier management system in place. But, you will only ensure optimal customer satisfaction if all your operations are running as efficiently and accurately as possible across the supply chain.

Does your existing courier management system truly deliver this?

Managing courier operations when relying on third-parties

A courier management system supports businesses that ship and despatch multiple deliveries via third-party courier services. It does this by providing them access to end-to-end visibility on order fulfilment and delivery routing.

As a solution, a courier management system enhances the communication between businesses and external couriers through improved order tracking, customer updates and returns processes. By using a courier management system, you can more efficiently and effectively plan delivery routes, analyse courier performance, and schedule shipments.

Managing courier operations when relying on manual processes

Even with the support of a courier management system, handling large volumes of order data is still complicated, especially if your business uses multiple third-party providers.

Processing and managing vital order information on a courier management system often requires manual data inputting. You need to type and re-type delivery addresses and consignment numbers, across multiple platforms and databases.

These lengthy manual processes increase human errors; thus, creating inaccurate data on the courier management system, which inflicts further pitfalls and errors throughout the delivery process. The consequences may be late deliveries, packages being sent and delivered to the wrong addresses, or the wrong items being picked and despatched.

In addition to the time and money wasted, rectifying these errors causes further expense and may result in returned goods and refunds, which otherwise would not have occurred. Providing a poor customer experience will damage your relationship with your consumers, threatening customer retention levels.

Ultimately, if you’re attempting to manage your courier operations through a courier management system which requires manual processes and involves disjointed platforms, you expose your business to several risks. These include wasting stock, plummeting your profits, and sending your disgruntled consumers into the open arms of your competitors.

Managing courier operations when relying on integration

By integrating your internal courier management system with your third-party courier service providers, you reduce the need to manually rekey and send data between different platforms.

All the data you require to run a smooth courier operation is all available in one centralised solution. Everything from orders and transactions, stock levels, despatch and shipping, courier schedules and routes, and customer details are all available, in real-time, from anywhere. All with the click of a button.

The optimised accuracy on the traceability of order fulfilment means you can keep your customers well updated on consignment details which are automatically generated and recorded against the relevant order transaction which an unintegrated courier management system could not achieve. Additionally, your third-party couriers can also be updated on amendments to delivery requirements, enabling them to plan the best routes, maximising their potential.

OrderWise Courier Integration

With over 30 years of software expertise, our OrderWise cutting-edge ERP (enterprise resource planning) and WMS (warehouse management system) software integrates with more than 75 popular courier services. OrderWise Courier Integration also links with courier consolidation service providers such as MetaPack, Parcelhub and Despatch Bay, providing your customers with greater choices.

Additionally, OrderWise Courier Integration has the functionality to link with your eCommerce platforms and websites, enabling total visibility on all online orders. With this business intelligence functionality, you can maximise your sales from your customers’ buying behaviour by making recommendations for other products they may like.

Unnecessary returns and refunds caused by errors with a courier management system are hugely problematic; however, some returns are inevitable depending on what you provide.

For example, a customer who bought the same item of clothing in multiple sizes to find the best fit and then returns the other sizes is part of providing great customer service. However, a customer, quite rightly, demanding a refund because they’ve been delivered out of date or spoiled food, is hugely detrimental.

With OrderWise Courier Integration, as well as drastically reducing the risk of delivery errors, your “healthy” returns processes are fully supported, streamlined and traced whether it is in-store or online, all the way back to Goods In.

As opposed to a stand-alone courier management system, OrderWise Courier Integration provides end-to-end control of all courier operations, allowing you to consistently and accurately monitor how these processes affect other areas of your business in real-time.

With OrderWise Courier Integration, the communication between your couriers and customers is enhanced and streamlined. Therefore, while you’re maximising your customers’ experience, which increases retention and purchases, you are capturing quality data and business intelligence that improves forecasting and decision-making.

Find out more about OrderWise Courier Integration here.

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