Reducing costs and enhancing customer service with courier management system integration
When working with external third-parties to ensure the best possible...
Efficient fulfilment of customer orders is key for customer satisfaction and businesses may use a single or multiple couriers to deliver items.
However, rekeying information into courier software can be a laborious process and can lead to mistakes such as incorrect deliveries. These mistakes together with the subsequent increased returns can be costly and time-consuming, resulting in an overall reduction in efficiency and, potentially, the loss of repeat custom.
Adding to the difficulties of despatch management, courier service providers may alter or withdraw services from time to time. One such example of this which is currently causing headaches for businesses is FedEx phasing out their UK Ship Manager service, which means businesses will be seeking alternate streamlined methods of despatch through FedEx.
OrderWise Courier Integration provides an effective solution by automatically generating consignment numbers based on despatch history, passing this information directly to courier software and recording these details against the relevant transactions. This streamlined process provides accurate, clearly visible information and vastly improves despatch efficiency. For companies selling via online channels such as an OrderWise Website or third party websites and marketplaces integrated with OrderWise, there are further benefits to be gained from our Courier Integration functionality. Consignment and tracking information can be passed back to the online channel to provide customers with full despatch visibility and high service levels.
Although OrderWise already boasts integrations with an extensive range of over 40 courier services, amendment to our FedEx Web Service integration has been made in version 18.4 of OrderWise to support businesses who use our Pick & Ship and Auto-Ship functionality. This direct feed integration, for both domestic and international use, ensures that businesses can continue to provide fast, efficient fulfilment of customer orders despite the phasing out of the FedEx UK Ship Manager service.
Through saving time and reducing errors, this new functionality ensures order handling capabilities can be maintained and customer satisfaction can be enhanced through the fast and accurate fulfilment of orders.
Existing users can contact our Client Account Management team for more information about OrderWise Courier Integration, and to discuss your requirements call 01522 704083.
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