Integrated ecommerce explained
What does the phrase "integrated ecommerce" actually mean in practice?...
With more consumers looking to interact with brands across multiple channels, the modern business is required to present flexibility and choice in how customers can receive the goods they have purchased.
As a result, not providing consumers with this range of delivery services can often be the difference between repeat business from customers or loss of sales to competitors who offer more desirable delivery/collection options.
For businesses, this means ensuring couriers are used that provide a range of options for end consumers to select from, such as home delivery, parcel tracking and, increasingly, pick up from local shops or other collection points. Whichever method of courier delivery is used, businesses who despatch a lot of deliveries via courier services will already know the extent of the work and time involved in manually organising details and rekeying vital order information such as delivery addresses and consignment numbers.
On top of being a time-consuming exercise for companies that process reasonable volumes of orders, manually rekeying details into external courier systems means errors can often be made during transposition. Ensuring that couriers are provided with key information correctly is vital to ensuring customer satisfaction and retention and reduced returns.
With integration to over 40 courier services already, OrderWise provides an effective solution by automatically generating consignment numbers based on despatch history, passing this information directly to courier software and recording these details against the relevant transactions.
This streamlined process provides accurate, clearly visible information and vastly improves despatch efficiency. Through saving time and eliminating the need to rekey information, order handling capabilities can be increased, errors reduced and customer satisfaction enhanced through the fast and accurate fulfilment of orders.
For companies selling via online channels such as an OrderWise Website or third party websites and marketplaces integrated with OrderWise, there are further benefits to be gained from our Courier Integration functionality. Consignment and tracking information can be passed back to the online channel to provide customers with full despatch visibility and high service levels.
Now extending the list of courier integrations available, this month’s OrderWise release sees integration with the DPD Ship to Shop service added. In addition to standard delivery options, DPD’s Ship to Shop service enhances customer experience through the ability to have their items delivered to a local shop for collection by the customer at a time convenient to them.
Now, OrderWise users who utilise the DPD Ship to Shop service can benefit from this new integration, ensuring streamlined management and customers benefitting from a comprehensive and flexible fulfilment service.
Existing users can contact the client services team for more information about OrderWise Courier Integration.
To discuss your requirements in more detail contact us on 01522 704083.
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