OrderWise Merchant & Trade Counter Software

Fully integrated, scalable software for merchant & trade counters

Achieve first-rate customer service through omnichannel trade management

The merchant and inventory software that knows how to do business

  • Our end-to-end merchant and inventory software is specifically designed for merchant and trade counter businesses like yours, our software reduces your daily stresses and number of time-consuming tasks on your agenda.
  • OrderWise merchant and inventory software brings you complete stock data visibility for each branch, depot, warehouse and even goods currently in-transfer, sales staff can capitalise on more sales opportunities whilst boosting order value through better up/cross selling.
  • Whether customers are taking goods away, need their order to be delivered, are part taking/part delivering or simply collecting an online order, our software can effectively manage any and all of these commonly occurring situations.
  • OrderWise Transport & Routing enables you to effectively manage your run schedule, vehicle capacity and ensure the fastest routes are always taken by your drivers.
  • 30 years’ experience implementing software solutions for our customers – with over 1,000 customers already using OrderWise
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Key features

Warehouse Management

Warehouse Management

Speed up goods in, accurately control stock levels across all locations and increase order fulfilment through cutting-edge barcode scanning technology

Stock Management

Stock Control and Inventory Management

Maintain accurate stock visibility across multiple sales channels and effectively manage stock transfers between branches, depots and warehouses.

Ecommerce Website

Ecommerce Websites

With our feature-rich trade websites, you can give your customers the freedom to self-serve when managing orders.

Business Intelligence

Business Intelligence and KPIs

Set sales targets, analyse turnover and gain unparalleled insight into the performance of your sales reps, account managers and regional territories.

Accounts Software

Accounts

View profit & loss on a branch level and control balance sheets with the ICAEW accredited and HMRC recognised for MTD OrderWise Accounts module.

Trade POS

Trade Counter POS

Seamlessly integrated to OrderWise Sales, our POS gives you the power to handle high volume, multi-site counter operations in busy trade environments.

Sales

Sales

Benefit from comprehensive price list, discount structure and margin control, whilst also arming sales staff with the tools to be successful.

CRM

CRM

Give staff easy access to an entire history of customer conversations whether in the office or on-the-move, helping them to maximise their sales.

Mobile App

Mobile App

Keep your staff connected to their OrderWise data wherever they are, with full access to key customer data, sales tools, CRM and Business Intelligence

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Talk to a member of the OrderWise team today about our merchant and inventory software
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A single customer view for more profitable relationships

Through our Point of Sale (POS) functionality, you can ensure that serving valued clients through your trade counter(s) is both an efficient and streamlined process. Delivering complete stock data visibility for each branch, depot, warehouse and even goods currently in-transfer, sales staff can capitalise on more sales opportunities whilst boosting order value through better up/cross selling. Whether customers are taking goods away, need their order to be delivered, are part taking/part delivering or simply collecting an online order, our software can effectively manage any and all of these commonly occurring situations.

If you’re also selling through sales reps and account managers, OrderWise CRM enables all customer communications to be accurately recorded and centrally managed. With our merchant and inventory software having a one-view approach to your customer interactions, you can help sales staff to build better client relationships and progress their pipeline through to a successful close. These success rates can then be monitored through Business Intelligence & KPI Dashboards, helping sales performance to be analysed and then further improved.

Sales reps can then have access to all this functionality and more through the OrderWise Mobile App, allowing them to raise quotes and new orders, manage their CRM and view Business Intelligence insights on-the-go as well as in the office.

DMS Flooring Case Study 3 | Orderwise

Our Customers

A key role within our business

“OrderWise software plays a key role within the core of our business. We promise our customers the most efficient and proactive service when ordering with us, and this software is crucial in helping us provide that. We are also now using OrderWise to produce timed and targeted marketing campaigns, so there’s no doubt that this software will play a key part in our future.”

It all just connects really well

“The biggest change with OrderWise is the usability, as we are able to use one software package rather than three separate ones. We use it for CRM functions, for the debt chasing and viewing customer accounts. By having the software on one system, it allows you to talk to different departments, without actually having to! We can see what purchase orders have been placed and the payment terms that are connected to that – so it all just connects really well”

The potential is limitless

“The website is now fully integrated with OrderWise. A customer orders online and the order is being picked 10 minutes later. Nobody touches it in between that. It’s simply imported as a standard OrderWise order and the despatch tracking information is updated on the website minutes later. The potential is limitless”

Just phenomenal

“The back-to-back ordering is just phenomenal, that’s alleviated the pressure on our buying department and totally changed our business – we’ve given the power back to our sales staff to order their own special goods which has freed up a lot more time in the buying department for them to focus on managing our stock better”

It’s been wonderful

“Obviously the eCommerce sessions are crucial, we’ve got 28 sales channels so being able to keep an eye on them altogether and all at the same time is very useful – something that we also never had the ability to do before was control our Amazon FBA shipments and tracking there, so that’s been wonderful”

OrderWise keeps that quality going

“It creates disciplines in how we work and just drives good processing – it’s the speed at which we can get quotes and invoices out to customers, but also the fact that even though we are a new business, we’ve got a good website and I think the documentation and different touch points that go out to our customers from OrderWise just keeps that quality going”

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Download our brochures

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Brochure

OrderWise Solutions

OrderWise software provides all-in-one ERP and WMS that is scalable and fully integrated. Build a solution that’s moulded to meet your exact business requirements and drive end-to-end efficiency with an OrderWise solution that grows alongside your business.

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OrderWise Sales Brochure

Brochure

Sales

Meet the requirements of each customer, sales role and sales channel, both now and as your business grows. With OrderWise Sales, it doesn’t matter how you communicate with your customers, which sales channels you use or how many sales staff your business employs.

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Brochure

Online Stores

Whether you are looking to revamp your existing website or trade online for the first time, an OrderWise ecommerce website offers a simple, stress-free solution to managing online sales. Your business will receive an integrated website that translates your company’s brand, ethos and aspirations.

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OrderWise Returns Brochure

Brochure

Returns

Keeping tight control of returns activity can’t be managed without a dedicated solution in place. OrderWise Returns has been specifically developed for businesses requiring a structured, accountable and tailored returns process that can be managed throughout the supply chain.

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Book a demo

Whether you’re curious to see how our Business Management Software works or just want to chat to someone about your business requirements – our team are here to start the journey together.

  • Online or in-person

    Choose a time and a place for a demo that suits you

  • Over 30 years experience

    Implementing software solutions for our customers across multiple sectors

  • 1000+ customers who trust us

    With 150+ customers joining us each year

  • 600+ new features

    We introduce over 600 new features and functionality improvements each year