Technical Support

Join the Orderwise team, part of Forterro 

Are you passionate about technology and helping people solve problems? Do you thrive in dynamic environments where no two days are the same? If so, we invite you to explore a world of opportunity in our Technical Support team. 

Orderwise is a dynamic ERP product from Forterro, a provider of software solutions to more than 13,000 small and midsized industrial companies in Europe. Here, your career meets a world of possibilities. We believe that a job should be more than just a daily routine; it should be a source of inspiration, growth, and opportunities.  

The role 

Salary banding: £25,000-30,000 

In this role, you'll provide comprehensive software support to OrderWise users through various channels and ensure efficient handling of support tickets. You'll document user communications, manage ticket progress, and collaborate with colleagues for seamless service.  

Maintaining customer service excellence, achieving targets, and upholding our company's image are essential. Additionally, you'll prioritise your workload, stay current with professional development, and actively contribute to meetings and team growth. You should be prepared to take on additional duties and training as needed, aligning with the role's responsibilities. 

About you 

The ideal candidate should exhibit strong organizational and prioritization skills, along with a high degree of motivation and client focus. They are equally adept at working independently and collaboratively as part of a team. Exceptional written and verbal communication abilities, coupled with a friendly and professional demeanor, are crucial attributes. Furthermore, they consistently meet or exceed ticket closure targets, showcasing their capacity to learn quickly and accurately. 

Our offer 

We value fairness and equity amongst all colleagues across the business, regardless of role or tenure. We are committed to delivering a competitive employee value proposition which attracts and retains the best talent. 

Our offer includes 30 days of annual leave each year, as well as all nationally recognised bank holidays. We also offer an enhanced employer pension contribution, as well as life assurance. 

Alongside this, we also have a unified career architecture and framework, providing all employees with a personalised career development pathway, with ever increasing opportunities for professional development across the entirety of the Forterro business. 

We are proud to offer a wide range of other benefits too – to find out more, get in touch with our recruitment team today. 

People, delivering together 

We value our colleagues' skills, and build upon them. Forterro is a place where small teams come together to do big things, and we strive every day to build an enabling environment for our people to thrive. With the right skills, diverse perspectives and the power of teamwork, we give our best to one another to reach our common goals – while allowing individuals to shine bright in their contributions. Our people love our collaborative environment, and the fact they can count on one another to overcome challenges, together. 

Our values 

Across Forterro, our shared company values serve as the inspiration and influence for our actions, interactions and the way we achieve together. They reflect our team cohesion, helping unite diverse teams from around the world behind one shared approach. And our values not only shape our culture, but also define our behaviours as we drive forward, together, to deliver on our mission.