Reducing costs and enhancing customer service with courier management system integration
When working with external third-parties to ensure the best possible...
In busy trade counter environments, it’s important for businesses to ensure operations are kept as streamlined as possible. Handling trade purchases can often become arduous and time consuming without the right processes in place. Without the correct process in place can significantly decrease the visibility of trade customer purchases therefore increasing the time spent looking for a particular account for a customer.
Slow processes like this can result in a slower customer service provided by the business which in turn can reduce the rate of sales as satisfaction levels amongst their customers start to decline. When this problem arises businesses find themselves employing more staff and investing more money to compensate for the extra time needed and to try maintain the staff productivity.
Where account customers are purchasing items, the process can be sped up by having a quick and easy method of pulling up the relevant customer account so that a sale can be made with the minimal amount of manual keying of information.
This month’s OrderWise release sees a brand new feature added to our Store EPOS system which means customers with a barcoded ‘trade card’ can simply present their card at the point of sale to be scanned by the EPOS user and the relevant account will be brought up, allowing for a speedy transaction to be processed.
Multiple cards can be assigned to individuals under a customer account, and upon scanning a card, both the account and the individual’s details will be pulled through to the EPOS system, providing full visibility of all sales. By ensuring fast, effective point of sale service is delivered, businesses are able to maximise sales and maintain high levels of customer satisfaction.
More information on the OrderWise Store EPOS can be found here.
To discuss your requirements in detail, please contact our Client Account Management team on 01522 704083
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