COVID-19 Business Update

Updated 10/11/2020

Business Continuity at OrderWise – Coronavirus (COVID-19)

OrderWise continues to actively follow the latest guidance set out by UK Government and Public Health England regarding the Coronavirus (COVID-19).

In addition to the existing company’s disaster contingency policy, OrderWise has implemented a separate continuity plan to maintain business as usual during this difficult time.

The following procedure sets out the continuity measures that OrderWise has brought into effect. The procedure aims to ensure that OrderWise will be able to operate to the best of its abilities in the current climate while protecting, as far as is reasonably possible, our employees and clients.

  • We have tested the resilience in working from home and our employees are working remotely in accordance with current government guidelines. This does not affect our business operating hours and we do not anticipate any impact on the quality of our services.
  • Continuing compliance with the social distancing measures set out by UK Government, we have listed a range of measures we have taken to protect our employees and customers below. In addition, and where appropriate, visits to and from clients will be converted to video calls.
  • We have created a bespoke training course for our employees to ensure that they understand the current Government guidelines and have the necessary knowledge to work safely at all times, whether working from home, in the office or on site with customers. This training is mandatory for all of our employees.

Protecting our employees and customers

We have updated our company policies and procedures as a result of the latest Government announcement and included a quick summary of our approach below.

If you are visiting our premises

Our commitment to you:

  • All OrderWise employees who you interact with on your visit to OrderWise are required to wear face masks or shields.
  • While currently not mandatory, we actively encourage all employees (beyond those who you will meet at our premises) to wear a face mask in our offices.
  • We will ensure that everyone maintains a two-metre social distance while working with you at our premises. All of our employees are required to maintain this social distance while on our premises.
  • All OrderWise employees are required to hand sanitise every two hours and every time they enter our buildings. Hand sanitiser stations are available at each entry point to make this as easy as possible.
  • We are reducing the spread of Covid-19 by maintaining a reduced number of staff in our offices – by making effective use of our technology, those who are able to work from home are encouraged and able to do so.
  • We encourage all of our employees to use the NHS Covid-19 app to support the NHS Track and Trace process.

What you need to do:

  • Your employees need to wear face masks or shields when visiting OrderWise premises.
  • Please ensure that your employees maintain a two-metre social distance while working with us at our premises.
  • Please ensure that your employees hand sanitise every two hours and every time they enter our buildings. Hand sanitiser stations are available at each entry point to make this as easy as possible.
  • If your employees need to make use of our smoking shelter please remember to maintain two-metre social distancing. All OrderWise employees are required to do the same.
  • If your employees are using the NHS Covid-19 app please make sure they scan one of our posters on arrival at our premises.
  • Please ensure you have signed and returned our document which explains our procedures around Covid-19, including social distancing on-site. This will have been provided to you at the start of your project.

If we are visiting your premises

Our commitment to you:

  • Our employees are required to wear face masks or shields while on-site at your premises .
  • If there is more than one person travelling in a company vehicle to your premises all occupants are required to wear face masks. Where possible and considering the environmental impact, to avoid more than two employees travelling in a single vehicle we will look to send separate vehicles
  • Our employees are required to maintain a two-metre social distance while working with you at your premises.
  • All of our employees who visit your premises will be provided with hand sanitiser. They will sanitise every 2 hours and each time they enter your building.
  • We encourage all of our employees to use the NHS Covid-19 app to support the NHS Track and Trace process.

What you need to do:

  • Please ensure that you maintain a two-metre social distance while our employees are working with you at your premises.
  • Please consider wearing face masks while working with our team to ensure a Covid secure environment while we are working together.
  • Please ensure you have signed and returned our document which explains our procedures around Covid-19, including social distancing on-site. This will have been provided to you at the start of your project.

Working together remotely

If you are currently working with our projects and training teams, or are scheduled to do so in the near future and would like to discuss carrying this out on a remote basis, please contact us using the information below.

Contact us

  • For support enquiries, please email support@orderwise.co.uk or submit your ticket via the button within the software and this will be dealt with in the usual manner.
  • If you are currently working or scheduled to work with our projects and implementations team, please contact your Project Manager as normal or email projectteams@orderwise.co.uk.
  • If you are currently working or scheduled to work with our training team, please contact your assigned trainer or email trainingteam@orderwise.co.uk.
  • To speak with our Customer Success Team, please contact your Customer Success Manager directly or email customerenquiries@orderwise.co.uk.
  • For all other enquiries, please email enquiries@orderwise.co.uk.

Please visit the Contact Us page on our website at orderwise.co.uk/contact-us for more details on the best way to contact us at this time.

Our Crisis Response Team will continue to closely monitor and update on the current situation.

 

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