Prior to implementing OrderWise the company was using a bespoke software system, but as the business grew it became apparent that the system could not cope with increasing demand. Alan recalls:
“Our previous system had limited functionality and meant that processes were time consuming. A major drawback was the inability to easily share data with our customers, which for a 3PL [third party logistics] company is crucial for effective and efficient working.”
With this being the case, Promotional Handling began looking for a suitable system that offered the functionality and features the business needed. This proved not to be a drawn out process as one of Promotional Handling’s own customers recommended OrderWise to them.