Pickup Systems Ltd

Case Study

Pickup Systems Logo. | Orderwise

Manufacturers and emergency vehicle converters, Pickup Systems needed to operate at full speed during the national lockdown. To stay on track with their software implementation, the OrderWise team stepped in to help them go live remotely.

Pickup Systems Ltd. is a specialist vehicle converters, supplying bespoke emergency vehicles to customers most often in the utility and fire and rescue sectors, in locations spanning across the globe as far as Thailand, Australia and Africa. With each conversion design customised to fit each customer’s requirements, strong communication across the team is essential, from quote and design to final manufacture.

We spoke to Brad Slater, Production Manager at Pickup Systems, to discuss how the business’ remote OrderWise implementation helped the team keep up with ongoing orders during worldwide pandemic restrictions.

Image 1 | Orderwise

What their business was looking for

Manufacturing each bespoke conversion entirely in-house at their site in Burnley, UK, with sales personnel on the road and multiple team members handling jobs, Pickup Systems was searching for a solution that could bring all their works orders, customer communication and paperwork into one easily accessible place.

The business was then operating through a handful of Excel Spreadsheets alongside Xero used for invoicing and organising finances. But, with progress often saved on team member’s personal folders or written on paper, tracking jobs, pricing and communication were proving increasingly difficult.

Though manageable while the business was smaller, as Pickup Systems began to see ongoing successful expansion, keeping consistent in their approach was taking up more time and effort that could be better utilised for more valuable tasks.

The OrderWise solution for Pickup Systems

When seeking a software provider, Pickup Systems was searching for someone that they knew could get the fundamentals right for their stock control, works order planning and customer communication tracking. They chose OrderWise to make sure they could highlight cost savings, see more accurate profit margins and maintain their quality of service, procedures and builds for their higher levels of incoming orders.

 “Using Sage had been a real headache in the past, it was too complicated to access each area and took months of training to get to grips with. The first thing I noticed about OrderWise was that they hadn’t over complicated anything. The interface was user-friendly and as simple as it could be given the nature of the software. We didn’t have to waste time on months of ongoing training, we had a system that could be in place ready and easy for the team to use.”

OrderWise was able to provide firm stock control that took into account their minimum and maximum stock levels and factored in lead times, but also, their solution offers a comprehensive manufacturing module with the ability to ensure efficient and cost-effective processes for Pickup Systems’ bespoke operations.

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With an OrderWise CRM module implemented too, it has allowed for the tracking and maximisation of sales opportunities and vitally, has enabled all the customer records and transactions to be stored in one central place. As a result, the Pickup Systems team can quickly stay on top of customer interactions, making progress easy to map and drive forward.

 “Our customers come from all over the world. Before they had to make sure they contacted the last person they spoke to, and as we were expanding things were getting missed. Whereas now, the team can all read from the same fully accessible data.”

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A smooth remote implementation

As restrictions struck across the globe, OrderWise ensured they could power ahead with Pickup System’s software go-live with a remote implementation.

OrderWise enabled an implementation and go-live for the Pickup Systems team which could take place in line with the ongoing pandemic regulations in mind. Using remote connections, OrderWise enabled a clear view of each step for the business.

 “I’d definitely recommend a remote implementation. For the go-live, the OrderWise team were there on the phones, screen sharing and showing us step by step. It was great for the team, they could see it working.”

Additional training went ahead over screen shares and video calls too, so the Pickup Systems team could be equipped to maximise the savings and operational efficiencies offered by their new software.

“The support was right there for us, really helpful and responsive, there was always someone assigned to our needs and for any query. It didn’t feel like the pandemic affected our implementation and we’ve not had any problems at all – OrderWise helped us go ahead with the software even when nothing else could!”

What’s next for Pickup Systems?

With Pickup Systems able to track their communication and transactions, cut costs, and effectively manage all their stock and traceability requirements, the business has been able to confidently continue its success.

They are excited to be welcoming new members to the Pickup Systems team and seeing what the next year will bring, making the most of their manufacturing software.


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