Mackays has been using OrderWise since around 2001, upgrading to each new version of OrderWise as it was developed and released along the way. However, although Mackays was making sure they were keeping up-to-date with each new version of OrderWise, at the time they were only using it for their order processing and not within their warehouse or other operations. With the business continuing to grow year on year, Mackays reached a crossroads in 2014 where their method of working on a daily basis was no longer feasible or efficient for a company of their size.
Essentially, once an order had been placed, a picking note would then be placed into a tray where someone from the warehouse would collect it. They would then go to pick the stock, ticking off what they had picked and how many as they went along. This was not only time consuming but meant mistakes could be made. Therefore, to help them streamline their daily processes and reduce the errors generated by this paper based system, Mark knew they needed to move everything onto a more automated solution.