A crucial aspect of any business is effective warehouse management. Gift Universe operates from a 60,000sq ft warehouse in Hull, which they use to fulfil to all retail stores, as well as their wholesale and eCommerce customers. Since implementing OrderWise, across unit picking and discrepancies, accuracy levels have improved from 86% up to an impressive 99.7%.
Regarding how OrderWise Mobile WMS has contributed towards their excellent customer service, Chris Harrison, Stock and Systems Manager at Gift Universe, told us:
“It’s allowed us to ensure that gifting products are smoothly received into our business, processed through the warehouse, are then available online and in store, ultimately giving the service level to customers that they expect from us as a business.”