Gift Universe

Case Study

Implementing OrderWise

Prior to implementing OrderWise, leading gifts and gadgets retailer, Gift Universe used 5 separate systems to manage their various operations across multiple locations. This lack of integration resulted in endless duplication of data due to staff having to manually transfer information across the disconnected systems, convincing the business that it was time to look for a different solution.

The EPOS system that we had wasn’t really fit for purpose in the modern multi-channel era and without an integrated accounts package, that also created a number of difficulties for us. We had to do something and I wanted an integrated end-to-end solution.

Paul Kraftman, Chief Executive of Gift Universe

Key benefits

Providing the complete end-to-end solution for Gift Universe, OrderWise was able to streamline and unite all areas of their business, greatly improving communication across locations and enhancing customer service through complete stock visibility.

99.7% accuracy

across unit picking

1 unified system

fulfils the job of 5 disjointed platforms

Full stock control

across the entire business

Just 1 hour

to train temps

A day’s worth of work

saved on replenishment processes

3 million transactions

a year managed

Enhanced Communication

The relationship between the warehouse and stores has also improved massively. Using one system, it’s a lot easier to find the right stock at the right time, accuracy is a lot better and it’s easier to find the sales statistics for the week.

Callum Harrison, Assistant Manager

Gift Universe Case Study 2 | Orderwise
Gift Universe | Orderwise

Download the written Gift Universe case study

Explore more on Gift Universe’s evolution with OrderWise and the company-wide impact one fully integrated ERP solution has had on the business.

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