As the number of orders Finisterre processed steadily increased, especially during seasonal peaks, there was no way to cope with the volume using manual methods. Finisterre needed a fresh approach to continue operations and deliver orders to their customers efficiently and accurately.
“Businesses change over time, you have new team members coming in and others moving on, you have growth and development, so having a system that can adapt with you and a provider that can offer support and refreshers is important.”
Andy Hughes, Finance Director
Watch Finisterre’s video case study
In this Wise Talks, our Head of Customer Success, Megan Crossman, spoke to Andy Hughes, Finance Director at Finisterre, about how the business evolved since implementing Orderwise.
Now, with OrderWise, Finisterre can complete operational tasks in half the time, with greater accuracy, tracking and forward planning at every stage.
in sales growth
for online sales
completing operational tasks.
offered to customers.
of all activity across the business
maximised with faster response times to orders and enquiries.
With custom development from OrderWise, Finisterre has increased their offerings to include services like gift cards, free delivery, and special product bundles from their integrated Shopify online store that connects with their central OrderWise solution.
“Online is an extension of our stores, and our stores are an extension of online, so it’s vital for us to create that one omni-channel experience.”
Discover Finisterre’s evolution with OrderWise and the new opportunities this presented the business.
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