Finisterre

Case Study

Implementing OrderWise

As the number of orders Finisterre processed steadily increased, especially during seasonal peaks, there was no way to cope with the volume using manual methods. Finisterre needed a fresh approach to continue operations and deliver orders to their customers efficiently and accurately.

 

Businesses change over time, you have new team members coming in and others moving on, you have growth and development, so having a system that can adapt with you and a provider that can offer support and refreshers is important.”

Andy Hughes, Finance Director

Key benefits

Now, with OrderWise, Finisterre can complete operational tasks in half the time, with greater accuracy, tracking and forward planning at every stage.

200% + increase

in sales growth

100% surge

for online sales

50% faster

completing operational tasks.

90 day returns

offered to customers.

Real-time visibility

of all activity across the business

Customer Experience

maximised with faster response times to orders and enquiries.

The Omni-channel Experience

With custom development from OrderWise, Finisterre has increased their offerings to include services like gift cards, free delivery, and special product bundles from their integrated Shopify online store that connects with their central OrderWise solution.

“Online is an extension of our stores, and our stores are an extension of online, so it’s vital for us to create that one omni-channel experience.”

Exeter 1500x915 crop center | Orderwise
finisterre | Orderwise

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