During the first six months or so of trading, Epicurium was utilising a paper based system which relied heavily on manual processes. They would firstly print orders off the website to use as their pick note, then a separate delivery note to send to the customer, transferring these order details over to their chosen couriers and printing off labels one by one. This was not only time-consuming but it meant there was plenty of room left for errors to occur. With order volumes mounting up very quickly, Ben rightly decided to get a more automated system in place to prevent managing the business from ever becoming out of hand.
“If we didn’t decide at that point to get a system in place, it would’ve just been unmanageable. We were getting 120 orders a day so we would’ve ended up having parcels going to the wrong address, courier labels being manually printed and just keeping track of all those different orders as they’re being picked and packed would’ve just been impossible.”