Technical Support Adviser

We’re on the hunt for a confident and capable individual to join our expanding Support Team as a Technical Support Adviser. The ideal candidate will be a team player and confident communicator, looking for a new challenge within a fast-paced industry.

As the first port of call for a software query, it will be your job to provide a consistent level of customer service based on trust, care and excellence. Being at the forefront of our customers’ experience with OrderWise offers a rewarding career, providing you with extensive knowledge of the product and invaluable experience in a national software company.

Our Support department is based in our bustling Head Office just outside Lincoln. The ideal candidate will already possess customer service or business-based experience and show that they can think on their feet!

Key Responsibilities:

• To provide first line OrderWise support to customers
• To ensure requests for support are dealt with promptly and appropriately
• Redirect or escalate support requests to the appropriate person or team as required
• Proactively provide information to users on the progress of outstanding support tickets
• Liaise with colleagues within Technical Support and other teams to ensure continuity of service for all users

Key Skills:

• Well organised with good prioritisation skills
• Motivated and client focused
• A team player with the ability to work on their own initiative and as part of the team
• Excellent communication skills, both written and verbal
• Approachable with a willingness to help others
• Ability to present information in a friendly and professional manner
• Excellent IT skills
• Ability to learn quickly and accurately
• Have previous customer/client care or support experience

Salary: £18,000 To £22,000 Depending On Experience

Hours: 40hrs p/wk (8:45am – 5:15pm, Mon. to Fri.)

To find out more about life at OrderWise click here