Effective warehouse management is at the heart of many businesses. Orders need to be quickly fulfilled and stock levels need to be accurately maintained so that sales can be capitalised, high service levels achieved and increased revenue generated. Businesses are therefore constantly striving to eliminate errors, enhance the efficiency of warehouse tasks and improve the overall productivity of staff within the despatch process.

Errors in packing and despatching customer orders can be costly, both financially and in terms of customer dissatisfaction. Where a business sells items which are very similar, errors can be more likely and businesses need robust systems in place to ensure that orders are packed correctly first time, every time.

despatch

However whilst checks are a necessary part of effective packing and shipping operations, they should not be at the expense of an efficient and streamlined process. Therefore this checking process should not be overly burdensome and time consuming, else companies may find themselves subject to despatch delays.

New Settings To Enable Further Visual Checks At Pack Stage

OrderWise already provides comprehensive functionality to manage the Despatch process both quickly and accurately. Now the latest release of OrderWise sees new user group settings added which can be used to provide additional check functionality to the ‘Ship’ screen.

With the first of the new settings enabled (‘Show line image and superimpose quantity’), the ‘Ship’ screen will feature an image of the item to be packed overlaid with a bold number indicating the quantity. As each line of an order is selected, a corresponding image and quantity will be clearly displayed allowing for an easy ‘double-check’ that it is indeed the right item being packed.

The second of the new settings (‘Force items to be checked on ship’) means that upon visual confirmation that the right items are being packed, the packer will need to also tick the appropriate checkboxes before the ‘Ship’ button becomes available to them.

These two small but highly useful new enhancements will help businesses ensure that packing and despatch processes are error-free. This in-turn will help minimise returns and any additional costs incurred, boosting profits and having a positive effect on customer satisfaction and loyalty.

More information on OrderWise Despatch can be found HERE.

To discuss your requirements in more detail contact us today on 01522 704083.

Book a demo

Whether you’re curious to see how our Business Management Software works or just want to chat to someone about your business requirements – our team are here to start the journey together.

  • Online or in-person

    Choose a time and a place for a demo that suits you

  • Over 30 years experience

    Implementing software solutions for our customers across multiple sectors

  • 1000+ customers who trust us

    With 150+ customers joining us each year

  • 600+ new features

    We introduce over 600 new features and functionality improvements each year